Refund Policy

Cancellation, refund, and billing support rules for Orvyno subscriptions, credit packages, and online payments.

Last updated: May 15, 2026

1. Overview

This Refund Policy explains how ORVYNO LLC handles cancellations, refunds, credits, duplicate charges, and billing support for Orvyno software products.

Legal entity: ORVYNO LLC
Registered office: 30 N Gould St Ste N, Sheridan, WY 82801, United States
Contact: contact@orvyno.com

2. Digital Delivery

Paid access, subscriptions, and credits are delivered digitally through the customer account after successful payment. No physical goods are shipped. If access is not activated after payment, contact contact@orvyno.com.

3. Subscriptions

Subscriptions renew monthly or yearly depending on the selected plan. You may cancel future renewals through your account billing portal when available, or by contacting support.

Cancellation prevents future renewals. It does not automatically refund past subscription periods, completed generation jobs, or consumed credits.

4. Credits and Usage-Based Purchases

Some products use credits or usage allowances. Credits may be consumed when you run AI generation, editing, upload, storage, or processing workflows.

Consumed credits and completed AI generation jobs are generally non-refundable because third-party model and infrastructure costs may be incurred immediately.

5. When Refunds May Be Approved

You were charged more than once for the same purchase or renewal
A payment error occurred and can be verified
You canceled but were still charged due to a billing-system issue
A paid feature was materially unavailable and support could not resolve it
Applicable law requires a refund

6. When Refunds Are Usually Not Available

Consumed credits or completed generation jobs
Change of mind after significant use
Failure to cancel before a renewal date
Account suspension caused by Terms or acceptable-use violations
Dissatisfaction with subjective AI output quality after successful completion